Technical Service Specialist

Date: Nov 22, 2023

Location: Wauwatosa, WI, US, 53222

Company: Briggs & Stratton

Position Description

As a Technical Service Specialist your goal is to provide specialized technical phone and online support to customers, in a call center environment, pertaining to a variety of Briggs & Stratton products.. The Technical Service Specialist will also act as a liaison between internal departments and manufacturers, service centers, central distributors, field sales staff and customers in order to resolve complex requests, questions and concerns associated with company products/services.


You will do this by:

  • Fielding outreach from residential customers, retail customers and installation professionals regarding technical issues relating to Briggs & Stratton products.
  • Manage multiple technical support calls per day that vary in complexity.
  • Acting as subject matter expert in responding to and resolving a variety of product,service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies.
  • Investigating and troubleshoots matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems.
  • Conducting research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required.
  • Communicating with both internal and external partners in order to resolve inquiries.
  • Assisting with locating various product parts in critical situations that require expedient resolution.
  • Providing guidance and training to internal customer service representatives and other staff.
  • Maintaining and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions.
  • Entering customer contact details into Customer Relationship Management software


  • As strong technical, electrical or mechanical background.
  • Strong customer service aptitude.
  • Good written and verbal communication skills.
  • Strong negotiation and problem resolution skills.
  • Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment.
  • Proficient computer skills.
  • Strong ability to convey technical information to customers and dealers in an easy to understand manner.


High School diploma
General Education Degree


Required Qualifications:

  • Hands on experience as a mechanical, electrical or automotive technician.
  • Exceptional customer service skills.
  • Strong computer systems experience.

Preferred Qualifications:

  • Technical troubleshooting experience with generators, automotive or other electromechanical products.
  • Experience as a field technician is highly preferred.

Work Environment:

  • Ideal candidate will be able to work on site 3 days per week and remotely 2 days.
  • Call Center/Office environment
  • 7:30am-4:30pm

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Physical & Environmental Requirements



Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.


Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee

Job Segment: Call Center, Field Sales, Field Service, Relationship Manager, Electrical, Customer Service, Sales, Manufacturing, Engineering