Lead Sales Administration

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As a Lead Sales Administration in our service business your goal is to oversee sales support activities and order management. You’ll partner with sales leaders, operations, and supply chain to maximize the efficiencies of the sales processes while maximizing revenues. This role will also be directly responsible for driving continuous improvement in the sales administration function. #LI-MD1 #LI-Hybrid

You will do this by:

• Leading sales administration and  order management  activities  to efficiently maintain a high level of customer service
• Leading the onboarding of new customers to optimize efficiencies in the sales administration function
• Managing and monitoring customer contracts, compliance issues and customer set-up and maintenance within relevant systems
• Participating in Sales and Operations Planning meetings to provide key details of upcoming changes from key customers
• Analyzing metrics against financial plans
• Providing support for systems used for sales administration and drive continuous improvement in process and systems
• Performing a full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 

You are the kind of person who is/has:

• Focused on continuous improvement
• Proficient in order management
• Interested in developing and providing a superb customer experience

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Qualifications: 

• Bachelors Degree in Business or related field OR equivalent education and experience
• At least five years of relevant business experience and/or order management/customer service experience or a combination thereof
• Experience driving continuous improvement
• Prior supervisory/leadership experience preferred
• SAP experience preferred
• AI Tools experience preferred
• Experience with a consumer products manufacturing company preferred
• Thorough knowledge and understanding of sales administration and order management duties
• Strong team leader with the ability to evaluate the needs of the organization and prioritize responsibilities
• Excellent organizational skills and the ability to handle multiple projects simultaneously
• Solid communication, written and verbal skills
• Ability to exercise sound problem-solving skills
• Strong computer skills
• Fluent in English and primary language used in area of responsibility and/or location

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.