IT Specialist

Date: Jun 28, 2024

Location: Wauwatosa, WI, US, 53222

Company: Briggs & Stratton

Position Description

Supports end users by navigating the IT infrastructure and relevant  applications.  Troubleshoots and resolves issues with PCs, local network, server, telephone and other IT platforms. Collaborates with multiple third party support providers. Documents incidents in the service operations management system.

Job Responsibilities

  1. Collaborates with multiple third party support providers to troubleshoot and resolve local end user and IT environment issues and service requests
  2. Acts as the liaison between the Service Desk and end users
  3. Supports preparations and user acceptance testing required for infrastructure projects and enhancements.
  4. Meets the expectations of continuous improvement initiatives while sustaining 5S standards across all sites
  5. Collaborates with end users to prepare for Audit and SOX compliance
  6. Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements
  7. Executes IT operations and service delivery decisions as specified
  8. Performs other duties as assigned

Job Skills Requirements

  • Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
  • Ability to recognize and analyze technical problems
  • Basic project management skills
  • Demonstrates understanding of IT policies, standards and procedures
  • Ability to communicate and explain technical needs and problems to provide solution
  • Fluent in English and primary language used in area of responsibility and/or location


Associates Degree in Computer Science, Information Technology or related field, or equivalent education and experience

Experience Requirements

  • Three years of experience with desktop support
  • Experience working with an IT Outsourcing relationship preferred

Physical & Environmental Requirements

Limited travel



Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.


Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee

Job Segment: Service Desk, Customer Service