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Customer Support Representative

Date: Jun 22, 2022

Location: Wauwatosa, WI, US, 53222

Company: Briggs and Stratton

Position Description

Works directly with customers globally and outside sales to ensure on-time delivery of products that meet customer service level commitments. Works in conjunction with assigned customers, outside sales and internal support departments to meet and exceed forecasts and customer demand of our products.  Completes order management, reviews inventory availability, coordinates logistics and confirms financial elements are accurate and on time.

Job Responsibilities

  1. Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery
  2. Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution
  3. Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations
  4. Works with logistics carriers to ensure timely delivery of product and resolve any freight related concerns
  5. Analyzes demand changes week over week which impacts revenue, shipments, forecast and operations providing account specific reporting to management
  6. Sorts through complex global transactions to determine the best method to route product considering country location and internal system requirements
  7. Develops working relationships with both internal and external customers
  8. Performs other duties as assigned

Job Skills Requirements

  • Understanding of assigned Product and Service offerings
  • Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
  • Good interpersonal and verbal communication skills and proven ability to maintain strong customer service and satisfaction while working with diverse groups of people
  • Accuracy and attention to detail
  • Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion
  • Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
  • Fluent in English and primary language used in area of responsibility and/or location

Education

Bachelor's Degree in related field, or equivalent education and experience

Experience Requirements

  • Minimum of three years of experience in related field

Physical & Environmental Requirements

Travel domestically

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Nearest Major Market: Milwaukee

Job Segment: Outside Sales, Customer Service Representative, Fulfillment, Customer Service, Sales, Operations