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Customer Support Associate

Date: Oct 11, 2021

Location: Wauwatosa, WI, US, 53222

Company: Briggs and Stratton

Position Description

We are looking to add a full-time customer support associate to join our growing team supporting our aftermarket customer base.  As a member of the Sales Operations team your primary role will be to manage the day-to-day activities for your assigned customers including order management, researching/resolving customer issues and providing support to the broader team. This role would be a great fit for someone that is a self-starter, has a strong commitment to customer success, pays attention to the small details and wants to learn more about sales. 

Job Responsibilities

  1. Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery.
  2. Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution.
  3. Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations
  4. Works with logistics carriers to ensure timely delivery of product and resolve any freight related concerns.
  5. Develops working relationships with both internal and external customers
  6. Performs other duties as assigned

Job Skills Requirements

  • Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
  • Interpersonal and verbal communication skills and proven ability to maintain strong customer service and satisfaction while working with diverse groups of people
  • Accuracy and attention to detail
  • Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion
  • Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
  • Working knowledge of ERP systems like SAP and Microsoft Office products preferred.
  • Fluent in English and primary language used in area of responsibility and/or location

Education

Associates Degree in related field, or equivalent education and experience

Experience Requirements

  • Minimum of one year of experience in related field

Physical & Environmental Requirements

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Nearest Major Market: Milwaukee

Job Segment: Sales Operations, Fulfillment, Customer Service, Sales, Operations