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Business Analyst - CRM

Date: Jun 17, 2022

Location: Wauwatosa, WI, US, 53222

Company: Briggs and Stratton

Position Description

Works with the user community to review, analyze and define business requirements.  Documents requirements, designs, configures, and implements capabilities to support business initiatives for assigned processes and application(s).

Job Responsibilities

  • Translates end user business requirements to design, configure, document, and test software application solutions across multiple functional groups
  • Leverage configuration before custom development
  • Understands best practice business processes to ensure compliance with internal processes
  • Design, implement and support Dynamics 365 application user security in Microsoft Dynamics 365
  • Provides risk analysis to business partners for proposed solutions
  • Support any audit and user security reporting requirements
  • Provides problem solving and decision making to resolve systems issues
  • Keep updated on planned service outages and feature releases with Microsoft
  • Supports concurrent work assignments across applications and diverse user groups and vendors
  • Provide support for application integration to other systems and processes
  • Documents requirements, configuration and system support materials including process workflows, functional, technical specifications and training materials with input from cross functional teams
  • Evaluate new technologies and provide input into future systems strategies as it pertains to the manufacturing business for Sales and Service
  • Maintains and develops internal business relationships to influence successful project outcomes
  • Monitor any technologies and projects that may affect existing business unit configurations and adjust accordingly
  • Supports the software lifecycle of other enterprise software applications such as implementation, configuration, post go live support, and training
  • Provides internal support for evaluation of proposed functionality in existing and proposed applications
  • Continuously look for opportunities to innovate, automate and bring efficiency to the platform
  • Perform unit testing, facilitate QA & UAT, environment setup, etc.
  • Performs other duties as assigned

Job Skills Requirements

  • Solid understanding of software development lifecycles (i.e. Agile, SCRUM, Waterfall, Iterative)
  • Strong verbal and written communication skills
  • Proven problem solving and analytical skills to identify and propose technical and non-technical solutions
  • Demonstrated ability to quickly learn and support new software applications
  • Demonstrated ability to quickly troubleshoot problems that may arise in products
  • Strong ability to define solutions and resolve issues
  • Fluent in English and primary language used in area of responsibility and/or location


Bachelor's Degree in Computer Science, Information Technology or related field, or equivalent education and experience

Experience Requirements

  • Minimum three years of experience in requirements management
  • Experience with small to medium scale project and program management
  • Experience determining and delivering against business requirements

Physical & Environmental Requirements



Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.


Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee