Accounts Receivable Analyst

Position Description

Supports the order to cash process by applying Company collection policies and procedures in a manner that will result in the sound conversion of receivables into cash, while maintaining a minimum amount of past dues for assigned accounts. Provides customer support through proactive and diligent resolution of outstanding deductions and proper maintenance for each account in assigned portfolio.

Job Responsibilities

1. Monitors and processes collection of receivables for assigned accounts by ensuring that timely payments are received from existing customers
2. Maintains customer collection files with pertinent documentation and documents collection activity as warranted and in accordance with policy
3. Recommends, negotiates and carries out collection action plans for past due accounts
4. Reviews and analyzes customer payment trends and makes recommendations for resolution
5. Ensures proper account maintenance including account reconciliation, resolution of open chargebacks, credits and unapplied cash, processing credit memos within authority parameters and the application of necessary adjustments/offsets
6. Keeps all key stakeholders, including Sales and Credit management informed of any problematic Accounts Receivable (A/R) issues
7. Serves as a liaison with sales, the customer and any third party finance provider (such as floor plan) as needed
8. Ensures full compliance with all Company policies, internal controls and the Sarbanes Oxley Act
9. Performs weekly review of over-credit line report and works with the Credit Risk department to mitigate over limit situations
10. Performs other duties as assigned

Job Skills Requirements

• Proven knowledge of using finance and credit concepts, including a basic understanding of commercial/consumer law
• Ability to professionally consult with internal and external customers to resolve complaints
• Strong analytical skills with the ability to identify and resolve complex problems
• Strong interpersonal and communication skills to interact with diverse partners both internally and externally
• Well organized, detail oriented, self-motivated and demonstrates effective time management skills with the ability to prioritize
• SAP or similar Enterprise Resource Planning (ERP) system experience preferred
• Fluent in English and primary language used in area of responsibility and/or location

Education

Experience Requirements

• Minimum of three years  experience in the credit or customer service field
• Previous experience working  in a manufacturing environment prefered

Physical & Environmental Requirements