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Customer Support Representative

Date: Jul 18, 2021

Location: Wauwatosa, WI, US, 53222

Company: Briggs and Stratton

Position Description

Works directly with customers globally and outside sales to ensure on-time delivery of products that meet customer service level commitments. Works in conjunction with assigned customers, outside sales and internal support departments to meet and exceed forecasts and customer demand of our products.  Completes order management, reviews inventory availability, coordinates logistics and confirms financial elements are accurate and on time.

Job Responsibilities

  1. Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery
  2. Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution
  3. Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations
  4. Works with logistics carriers to ensure timely delivery of product and resolve any freight related concerns
  5. Analyzes demand changes week over week which impacts revenue, shipments, forecast and operations providing account specific reporting to management
  6. Sorts through complex global transactions to determine the best method to route product considering country location and internal system requirements
  7. Develops working relationships with both internal and external customers
  8. Performs other duties as assigned

Job Skills Requirements

  • Understanding of assigned Product and Service offerings
  • Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
  • Good interpersonal and verbal communication skills and proven ability to maintain strong customer service and satisfaction while working with diverse groups of people
  • Accuracy and attention to detail
  • Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion
  • Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
  • Fluent in English and primary language used in area of responsibility and/or location


Bachelor's Degree in related field, or equivalent education and experience

Experience Requirements

  • Minimum of three years of experience in related field

Physical & Environmental Requirements

Travel domestically


Briggs & Stratton, LLC, headquartered in Milwaukee, Wisconsin, is the world’s largest producer of gasoline engines for outdoor power equipment. Its wholly owned subsidiaries include North America’s number one marketer of pressure washers, and it is a leading designer, manufacturer and marketer of power generation, lawn and garden, turf care and job site products through its Briggs & Stratton®, Simplicity®, Snapper®, Snapper Pro® Ferris®, PowerBoss®, Allmand™, Billy Goat®, Murray®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in over 100 countries on six continents. 


Briggs & Stratton, LLC is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee

Job Segment: Customer Service Representative, Outside Sales, Fulfillment, Customer Service, Sales, Operations