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Account Representative

Date: May 13, 2022

Location: Sherrill, NY, US

Company: Briggs and Stratton

Position Description

Serves as point of contact and works directly with assigned clients to meet and exceed forecasts and customer demand of our products. Completes order management, reviews inventory availability, coordinates logistics and confirms financial elements are accurate and on time. Builds relationships with new or existing clients to encourage repeat business and ensure that clients are satisfied with company products and services.

Job Responsibilities

  1. Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery
  2. Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution
  3. Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations
  4. Works with logistics carriers to ensure timely delivery of product and resolve any freight related concerns
  5. Analyzes demand changes week over week which impacts revenue, shipments, forecast and operations providing account specific reporting to management
  6. Sorts through complex global transactions to determine the best method to route product considering country location and internal system requirements
  7. Develops working relationships with both internal and external customers
  8. Performs other duties as assigned

Job Skills Requirements

  • Understanding of assigned Product and Service offerings
  • Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
  • Good interpersonal and verbal communication skills and proven ability to maintain strong customer service and satisfaction while working with diverse groups of people
  • Accuracy and attention to detail
  • Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion
  • Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
  • Fluent in English and primary language used in area of responsibility and/or location


Bachelor's Degree in related field, or equivalent education and experience

Experience Requirements

  • Minimum of three years of experience in related field

Physical & Environmental Requirements

Travel domestically



Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.


Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Utica

Job Segment: Sales Rep, Customer Service Representative, Fulfillment, Sales, Customer Service, Operations