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Technical Service Specialist

Date: Aug 16, 2019

Location: Shanghai, CN

Company: Briggs and Stratton

Position Description

Performs complicated technical service functions. This includes acting as a liaison between internal departments and manufacturers, service centers, central distributors, field sales staff and customers in order to resolve complex requests, questions and concerns associated with company products/services.

Job Responsibilities

  1. Acts as subject matter expert in responding to and resolving a variety of product,service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies.
  2. Investigates and troubleshoots matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems.
  3. Conducts research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required.
  4. Communicates with both internal and external partners in order to resolve inquiries.
  5. Assists with locating various product parts in critical situations that require expedient resolution.
  6. Provides guidance and training to internal customer service representatives and other staff.
  7. Maintains and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions.
  8. Enters customer contact details into Customer Relationship Management software.
  9. Performs other duties as assigned.

Job Skills Requirements

  • Good written and verbal communication skills
  • Strong negotiation and problem resolution skills
  • Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
  • Proficient computer skills
  • Strong mechanical aptitude and technical knowledge specific to Company products
  • Excellent customer service skills
  • Strong ability to convey technical information to customers and dealers in an easy to understand manner
  • Fluent in English and primary language used in area of responsibility and/or location

Education

High School diploma

General Education Degree

Experience Requirements

  • Minimum of three years of experience in a troubleshooting and repair capacity
  • Engine powered product service industry experience preferred
  • Customer or technical support experience

Physical & Environmental Requirements

百力通公司成立于1908年, 总部位于美国威斯康辛州密尔沃基市,是全球知名的户外动力设备风冷式汽油发动机制造商。我们为世界各地的OEM设计、制造、推广符合他们需要的发动机,并为这些发动机提供售后服务。同时,百力通也制造和销售发电机、高压清洗机、扫雪机、割草机和草坪车等草坪护理产品,并在这些领域处于市场领先地位。我们的产品遍布全球100多个国家。
百力通发动机强劲耐用,广泛用于园林机械、建筑设备和农业设备等。我们的发动机为全球的割草机、草坪车、抹光机、平板夯、发电机、水泵、微耕机等设备提供源源不断的动力。目前,割草机和园艺设备行业是我们最大的客户群。我们的产品已被世界各地的人们所认可。
百力通的公司愿景是成为全球领先的动力供应商,成为高价值动力产品的供应商,为人们提供简化工作、改善生活的解决方案。
百力通(上海)是百力通公司(Briggs & Stratton) 在中国的子公司,是百力通在中国的销售、市场和服务中心。我们在中国拥有近200家OEM客户和300多家授权服务商。凭借业界独有的发动机应用中心,百力通为OEM客户提供产品配套与认证支持。300多家授权服务商为百力通销售到中国的产品提供配件支持和售后服务。

 
Headquartered in Milwaukee, Wisconsin, Briggs & Stratton is the world’s famous producer of air-cooled gasoline engines for outdoor power equipment. We design, manufacture, market, and service these engines for original equipment manufacturers (OEMs) worldwide and provide after-sales services for these engines as well. We also design, manufacture, and sell generators, high pressure washers and snow sweepers and run the lawn products lines like Simplicity, Snapper, Ferris and Murray. Our products spread more than one hundred countries across six continents.
Briggs & Stratton engines are powerful and durable. They are widely used on lawn and garden equipment, construction equipment and agriculture equipment. These engines offer continuous power for walk-behind lawn mowers, riding lawnmowers, trowels, compactors, generators, water pumps and tillers. Currently, our largest market segment is lawn and garden industry.   Our products have been recognized by millions of people all over the world.

We are offering competitive remuneration package and excellent incentives.
Interested parties, please email your resume both in English & Chineseand and expected salary to us.
For more information, please visit
our website. www.briggsandstratton.com/cn


Job Segment: Electrical, Field Sales, Relationship Manager, Engineering, Sales, Customer Service

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