Manager Quality - Service

Date: Jun 21, 2024

Location: Menomonee Falls, WI, US, 53051

Company: Briggs & Stratton


As a Manager Quality your goal is to provide leadership as well as the tools to continuously improve quality within the commercial service business. You’ll function as a change agent in moving quality processes & initiatives forward. You’ll also establish, manage and implement quality initiatives, systems & measures by driving the continued development of a quality culture.


You will do this by:

  • Developing effective quality measurements and reporting results to leadership team and others across division at multiple locations both domestic and/or international
  • Setting direction and measuring effectiveness of implemented systems
  • Coordinating and executing quality duties across the location: quality improvements; leads warranty reduction project teams; system improvements; best practices quality initiatives; and training
  • Managing quality system policies and procedures by administering and coordinating quality policies and practices designed to improve quality & reduce costs
  • Coordinating the quality management system certification process
  • Representing Briggs & Stratton’s quality interests for the location with suppliers and customers; participating in customer feedback gathering and focuses to improve customer satisfaction
  • Performing full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget


The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 


You are the kind of person who is/has:

  • process improvement oriented
  • self motivated and ambitious
  • able to handle competing priorities


Required Qualifications:

  • Bachelors Degree in Engineering or related field OR equivalent education and experience
  • At least seven years of quality, or related, professional experience
  • Prior leadership and management experience
  • Fluent in English and primary language used in area of responsibility and/or location


Preferred Qualifications:

  • ASQ Quality Engineer, ASQ Quality Auditor, or Six Sigma Black Belt
  • Experience with enterprise wide reporting systems, such as SAP and/or Teamcenter


Additional Knowledge & Skills:

  • Thorough knowledge of quality practices and procedures including Quality Management System (QMS) and ISO requirements
  • Excellent written, verbal, interpersonal and team oriented communication skills to effectively work with diverse groups of people
  • Demonstrated success implementing large-scale improvements in complex and diverse environments both domestic and/or international
  • Demonstrated project management and effective facilitation skills
  • Comprehensive technical knowledge and background of quality and manufacturing processes
  • Ability to exercise considerable judgment in guiding quality team in solving practical problems with a variety of concrete variables in situations where there may/may not be standardization
  • Excellent planning, organizational, problem solving and decision making skills


Travel Required: 

  • % of Travel: up to 10%
  • How often: as needed
  • Where: domestic


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Location: 

  • Menomonee Falls, WI (hybrid eligible)



Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.


Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

Job Segment: Quality Engineer, Service Manager, Engineer, Performance Management, Engineering, Customer Service, Human Resources