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Field Service Technician

Date: Sep 21, 2022

Location: Holdrege, NE, US

Company: Briggs and Stratton

Position Description

  1. Investigates and troubleshoots matters concerning repair, procedures, or service to correct problems associated with product electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing.
  2. Responds to and resolves a variety of product/service technical requests, questions, and concerns of moderate complexity via telephone, written correspondence, or in-person for both internal and external customers. Travel to project sites may include but not limited to performing  start-up, integration, and training services
  3. Participates in the development and execution of custom and structured Training Classes for product specification, installation, maintenance, and repair
  4. Conducts research and investigations to determine validity of warranty claims and make Warranty Policy adjustments as required.
  5. Review failures, quality, and product liability claims by working directly with customers or dealer/distributors in order to resolve complaints.
  6. Supports engineering by being the technical voice of the customer in engineering discussions
  7. Advises technical publications with development of repair instructions, owner manuals and service troubleshooting guides for products as needed
  8. Attends and participates in sales meetings and trade shows as needed
  9. Performs other duties as assigned
  • Ability to read and understand electrical schematics and wiring diagrams.
  • Basic knowledge of generator electronic controls unit and communication systems
  • Hands-on experience with diesel engines and products such as power generating equipment, internal combustion engines (natural gas, propane), automatic transfer switches, air compressors, light towers, and indirect fired heater.
  • Strong communication, and negotiation skills
  • Results driven, goal oriented with customer focus with a high sense of urgency
  • Fluent in English and primary language used in area of responsibility and/or location
  • Three years technical service and repair experience

Provides technical service and customer support to dealers, distributors, end users, and sales staff in the field.

5

Job Responsibilities

  1. Investigates and troubleshoots matters concerning repair, procedures, or service to correct problems associated with product electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing.
  2. Responds to and resolves a variety of product/service technical requests, questions, and concerns of moderate complexity via telephone, written correspondence, or in-person for both internal and external customers. Travel to project sites may include but not limited to performing  start-up, integration, and training services
  3. Participates in the development and execution of custom and structured Training Classes for product specification, installation, maintenance, and repair
  4. Conducts research and investigations to determine validity of warranty claims and make Warranty Policy adjustments as required.
  5. Review failures, quality, and product liability claims by working directly with customers or dealer/distributors in order to resolve complaints.
  6. Supports engineering by being the technical voice of the customer in engineering discussions
  7. Advises technical publications with development of repair instructions, owner manuals and service troubleshooting guides for products as needed
  8. Attends and participates in sales meetings and trade shows as needed
  9. Performs other duties as assigned
  • Ability to read and understand electrical schematics and wiring diagrams.
  • Basic knowledge of generator electronic controls unit and communication systems
  • Hands-on experience with diesel engines and products such as power generating equipment, internal combustion engines (natural gas, propane), automatic transfer switches, air compressors, light towers, and indirect fired heater.
  • Strong communication, and negotiation skills
  • Results driven, goal oriented with customer focus with a high sense of urgency
  • Fluent in English and primary language used in area of responsibility and/or location
  • Three years technical service and repair experience

Provides technical service and customer support to dealers, distributors, end users, and sales staff in the field.

5

Job Skills Requirements

  1. Investigates and troubleshoots matters concerning repair, procedures, or service to correct problems associated with product electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing.
  2. Responds to and resolves a variety of product/service technical requests, questions, and concerns of moderate complexity via telephone, written correspondence, or in-person for both internal and external customers. Travel to project sites may include but not limited to performing  start-up, integration, and training services
  3. Participates in the development and execution of custom and structured Training Classes for product specification, installation, maintenance, and repair
  4. Conducts research and investigations to determine validity of warranty claims and make Warranty Policy adjustments as required.
  5. Review failures, quality, and product liability claims by working directly with customers or dealer/distributors in order to resolve complaints.
  6. Supports engineering by being the technical voice of the customer in engineering discussions
  7. Advises technical publications with development of repair instructions, owner manuals and service troubleshooting guides for products as needed
  8. Attends and participates in sales meetings and trade shows as needed
  9. Performs other duties as assigned
  • Ability to read and understand electrical schematics and wiring diagrams.
  • Basic knowledge of generator electronic controls unit and communication systems
  • Hands-on experience with diesel engines and products such as power generating equipment, internal combustion engines (natural gas, propane), automatic transfer switches, air compressors, light towers, and indirect fired heater.
  • Strong communication, and negotiation skills
  • Results driven, goal oriented with customer focus with a high sense of urgency
  • Fluent in English and primary language used in area of responsibility and/or location
  • Three years technical service and repair experience

Provides technical service and customer support to dealers, distributors, end users, and sales staff in the field.

5

Education

Associates Degree in Technical Field or related field, or equivalent education and experience
Domestic and/or International travel as required up to 50%
Customer Service
Diagnostic Equipment
Electrical Testing Equipment
Electrical Wiring
ElectroMechanical Controls
Equipment Installation
Facilities Management
Machine Tools
Parts Knowledge
Preventive Maintenance
Quality Control
Recycling Procedures
Safety
Schematics and Blueprints
Service Logs and Documentation
Site Management
Site Planning/Preparation
Testing Methods
Troubleshooting
Work Orders

Experience Requirements

  1. Investigates and troubleshoots matters concerning repair, procedures, or service to correct problems associated with product electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing.
  2. Responds to and resolves a variety of product/service technical requests, questions, and concerns of moderate complexity via telephone, written correspondence, or in-person for both internal and external customers. Travel to project sites may include but not limited to performing  start-up, integration, and training services
  3. Participates in the development and execution of custom and structured Training Classes for product specification, installation, maintenance, and repair
  4. Conducts research and investigations to determine validity of warranty claims and make Warranty Policy adjustments as required.
  5. Review failures, quality, and product liability claims by working directly with customers or dealer/distributors in order to resolve complaints.
  6. Supports engineering by being the technical voice of the customer in engineering discussions
  7. Advises technical publications with development of repair instructions, owner manuals and service troubleshooting guides for products as needed
  8. Attends and participates in sales meetings and trade shows as needed
  9. Performs other duties as assigned
  • Ability to read and understand electrical schematics and wiring diagrams.
  • Basic knowledge of generator electronic controls unit and communication systems
  • Hands-on experience with diesel engines and products such as power generating equipment, internal combustion engines (natural gas, propane), automatic transfer switches, air compressors, light towers, and indirect fired heater.
  • Strong communication, and negotiation skills
  • Results driven, goal oriented with customer focus with a high sense of urgency
  • Fluent in English and primary language used in area of responsibility and/or location
  • Three years technical service and repair experience

Provides technical service and customer support to dealers, distributors, end users, and sales staff in the field.

5

Physical & Environmental Requirements

Associates Degree in Technical Field or related field, or equivalent education and experience
Domestic and/or International travel as required up to 50%
Customer Service
Diagnostic Equipment
Electrical Testing Equipment
Electrical Wiring
ElectroMechanical Controls
Equipment Installation
Facilities Management
Machine Tools
Parts Knowledge
Preventive Maintenance
Quality Control
Recycling Procedures
Safety
Schematics and Blueprints
Service Logs and Documentation
Site Management
Site Planning/Preparation
Testing Methods
Troubleshooting
Work Orders

 

 

 

Allmand™, a subsidiary of Briggs & Stratton, is a manufacturer of portable jobsite equipment focused on providing customers with safe, reliable, and high-quality products. Located in Holdrege, Nebraska, Allmand brings portable light towers, mobile industrial heaters, flashing arrow boards, portable light stands, portable air compressors and mobile generators for the global construction,mining, oil & gas, and rental markets. Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

 

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.


Nearest Major Market: Hastings
Nearest Secondary Market: Kearney

Job Segment: Auto Technician, Maintenance, Electrical, Engineer, Automotive, Manufacturing, Engineering