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Director IT - Operations/Infrastructure

Date: Aug 10, 2019

Location: Wauwatosa, WI, US, 53222

Company: Briggs and Stratton

Position Description


Collaborates with the IT Leadership Team by leading the following global IT function:


Operations/Infrastructure (Service Desk, Service Management, Corporate and Field Operations, Global Infrastructure Architecture and Operations including Servers, Cloud Hosting, End User Clients, Voice, Video, Print, Mobile and Data Networking, Application Maintenance, Collaboration Tools such as Google and ServiceNow, Configuration Management. Availability and Capacity, Incident, Problem, Change, and Request Management).



Supports the other members of the IT Leadership Team in delivering the following capabilities:


Governance (Risk, Security, Compliance, Performance Measurement, Contract/Vendor Management, Business Process Controls and Internal Audit, Service Strategy/Governance, Services Catalogue, Service Level Agreements and Management, Cost and Budget Management, Cost Optimization, Disaster Recovery and Business Continuity, IT Asset Management, Knowledge/Information Lifecycle Management, Enterprise Architecture and Innovation.   Merger/Acquisition Assistance).


Planning and Delivery (Business Solutions, Platform Management & Delivery, Application Architecture, Application Development Quality and Throughput, Business Intelligence & Reporting, Data Architecture/Quality (IT and Business Accountabilities), Demand Management, Release Management, Requirements Management, Stakeholder Relations, Business Value, Project/Portfolio Management, Organization Change Management).  


Builds and delivers a strategy that ensures the ongoing significant value of investments for the company, based on metrics.


IT Strategy, Leadership and Cultural Values, Human Resources Management and IT Organizational Design split between the CIO and Human Resources Lead.

Job Responsibilities

  1. Oversees delivery of projects, programs and metrics; metrics include actual to budget for time and money as well as delivery against targeted business benefits internally and externally; ensure budgets comply with company goals, guidelines and objectives
  2. Develops and nurtures internal and external relationships with executives, peers and staff across the global enterprise to achieve understanding of our strategic choices; shares accountability with business leaders to translate these choices into prioritized, actionable programs and projects
  3. Manages IT risk that defines effective future-focused standards for global processes, which adds high business value through secure IT services
  4. Builds and deploys long-term strategic plans for acquiring and enabling efficient and cost-effective information services, systems and technology
  5. Directs operational and strategic planning for one or more IT disciplines, including business requirements, project planning, finances, budgets, and organizing/negotiating the allocation of resources
  6. Researches and considers leading technologies, processes and models; guides staff in assessing, forming and delivering recommendations that support or inform business and IT strategies
  7. Assesses performance, develop improvement plans, and implements solutions to drive continuous improvement of service delivery capabilities globally; directs the work of groups of employees (leads through managers)
  8. Performs other duties as assigned
Job Skills Requirements
  • Demonstrates collaborative business relationship skills
  • Demonstrated ability to drive increasing value from our vendor relationships
  • Strong communication and presentation skills
  • Proven ability to expertly model organization’s cultural attributes
    and drive them throughout the IT team
  • Fiduciary expertise and proven project management skills
  • Demonstrated expertise in many IT technologies and processes
  • Proven ability to lead cross-functional global cross-cultural teams at all
    organizational levels in dealing with complex challenges
  • Fluent in English and primary language used in area of responsibility and/or location
Bachelor's Degree in Information Technology or related field, or equivalent education and experience
Experience Requirements
  • Minimum ten years of experience operating in a complex global technology environment
  • Prior experience as an effective senior manager
  • Five years of portfolio/program management
  • Experience managing a globally dispersed team
Physical & Environmental Requirements
Domestic and/or international travel as required up to 20%


Nearest Major Market: Milwaukee

Job Segment: Operations Manager, Service Desk, Operations, Customer Service

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