Quality Manager

Position Description

Provides leadership as well as the tools to continuously improve quality. Functions as a change agent in moving quality process & initiatives forward. Establishes, manages and implements quality initiatives, systems & measures by driving the continued development of a quality culture.

Job Responsibilities

1. Develops effective quality measurements and reports results to leadership team and others across division at multiple locations both domestic and/or international;
2. Sets direction and measures effectiveness of implemented systems
3. Coordinates and executes quality duties across the location: quality improvements; leads warranty reduction project teams; system improvements; best practices quality initiatives; and training
4. Manages quality system policies and procedures by administering and coordinating quality policies and practices designed to improve quality & reduce costs
5. Coordinates the quality management system certification process
6. Represents Briggs & Stratton’s quality interests for the location with suppliers and customers; participates in customer feedback gathering and focuses to improve customer satisfaction
7. Performs full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget
8. Performs other duties as assigned

Job Skills Requirements

• Thorough knowledge of quality practices and procedures including Quality Management System (QMS) and ISO requirements
• Excellent written, verbal, interpersonal and team oriented communication skills to effectively work with diverse groups of people
• Demonstrated success implementing large-scale improvements in complex and diverse environments both domestic and/or international
• Demonstrated project management and effective facilitation skills
• Comprehensive technical knowledge and background of quality and manufacturing processes
• Ability to exercise considerable judgment in guiding quality team in solving practical problems with a variety of concrete variables in situations where there may/may not be standardization
• Excellent planning, organizational, problem solving and decision making skills
• Fluent in English and primary language used in area of responsibility and/or location

Education

Experience Requirements

• Seven years of quality or related professional experience
• Prior leadership and management experience

Physical & Environmental Requirements